Customer Service Commitment | Synergia

Customer Service Commitment

COLLECT POINTS AND WIN VOUCHERS WORTH €10!

By buying from www.synergiashop.com, you will be able to enjoy a range of special and exclusive offers all year long, useful on-trend presents and free delivery for any order of €45 and over. (2)(3)
But even better…  From now on, you will also collect Loyalty Points each time you order on www.synergiashop.com. As soon as you have spent €200, you'll earn a €10 voucher!

How to Benefit From the Loyalty Program?

  • Free Loyalty Programme after your first order (no card, no annual fee).
  • €1 = 1 Loyalty point(4) for each order, starting with your 2nd order.
  • €200 of purchases = 200 Loyalty points = a €10 discount voucher(4). You are free to consult your Loyalty points balance at any time by visiting My Account/Points.
  • The discount voucher will automatically appear in your My Account/Points section.
  • All the points you earn beyond the first 200 points automatically go towards your next 200 points, and yet another discount voucher.
  • Each discount voucher is worth €10 and is valid for 3 months. It will be deducted from the total cost of your basket for any order of €45 and above, excluding delivery charges. It cannot be used in conjunction with any other discount codes.

 

FREE DELIVERY THROUGHOUT THE YEAR FROM €45(2)

Order on www.synergiashop.com and enjoy free delivery all year-round for any order of €45(2)(3) and above.
You save €6 on the cost of delivery in mainland France. For other destinations, see all our delivery rates and zones HERE.

SO COLISSIMO 72 HR HOME DELIVERY

With So Colissimo, enjoy the comfort of delivery at home. Orders placed before 3 pm are usually processed the same day. As soon as your order is processed, you will receive an email confirming the shipment of your order by So Colissimo. The delivery time is 72 hours (3 working days for shipments within metropolitan France including Corsica). For all other destinations please contact us.

ANY QUESTIONS? CALL OUR NON-PREMIUM RATE HOTLINE

Our Customer Service Department is happy to help on at + 33 (4) 77 42 30 10 from MONDAY to FRIDAY from 08:30 AM to 12:00 PM and from 02:00 PM to 18:00 PM. You can also ask your questions at the following email address: contact@synergiashop.com or click the Contact link Here and complete the form.

SECURE PAYMENTS

The security of your online purchases is guaranteed through the secure payment solution SystemPay implemented with our bank the Banque Populaire. SystemPay is compliant PCI-DSS V1.2 and has the approval standard 3DS. 3-D Secure protocol is a secure Internet payment which was developed by Visa® and MasterCard® to allow merchants to reduce the risk of fraud on the Internet related to attempted identity theft. It is to ensure each payment online, the card is used by its owner. More.

CERTIFIED QUALITY

The Synergia Laboratory has been specializing in nutritional medicine for 20 years. Our supplements are sold in more than 7,000 pharmacies and prescribed by doctors, nutritherapists and naturopaths.
The manufacture of our dietary supplements complies with rigorous manufacturing procedures:

  • Application of French and European pharmaceutical regulations.
  • Quality of raw materials and traceability of batches used.
  • Manufacture by the French pharmaceutical industry guaranteeing good practice.
  • Allergen Free: to avoid allergy problem, our supplements do not contain gluten, lactose, nor GMOs.
  • All our products are registered in the Vidal (French dictionary of all pharmaceutical products, to which pharmacists and doctors refer).

 

(1) Excluding delivery charges. It cannot be used in conjunction with any other discount code or voucher.
(2) Offer valid against the total value of your basket excluding delivery charges.
(3) Offer valid for delivery in metropolitan France and Monaco. 
(4) Points will not be awarded for the following: orders where a discount voucher was used in part payment, buying a gift voucher, flash sales, delivery or shipping costs, items that have been returned or orders cancelled. Note: if you return items that gave rise to Loyalty points, these points will be deducted from your total points.
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